Account Project Manager

About Us:

We’re on a mission to bring the power of modern marketing to B2B technical industries, so they can achieve greater success. For over a decade, we’ve helped B2B marketers in technical, industrial and manufacturing industries accelerate growth through highly effective websites and powerful digital marketing.

About The Opportunity:

This is a client-facing project and account management role that supports the execution of both project-based work (primarily website builds and redesigns) and retainer-based digital marketing programs. You’ll act as the primary point of contact for a group of client accounts, managing strategy, execution, timelines, and communication. You’ll lead both strategic planning and hands-on coordination, ensuring that all work aligns with client goals, is delivered on time and on budget, and supports Windmill’s high standards for quality and profitability.

This is a full-time, remote/WFH position on a fully virtual team.
Salary range: $70,000 – $95,000, based on experience.

About You:

You are smart, strategic, realistic, logical, results – and process – oriented. You thrive on addressing client needs and to plan and execute strategies that guide the success of both our clients and Windmill Strategy.

You are a natural problem solver and communicator, with the ability to balance the needs of the client, Windmill, and our internal team to create win-win solutions. You have deep knowledge of web and digital marketing processes, think quickly on your feet, and are a pro at delegation and prioritization.

Internal and external project teams turn to you for clarity and strategic guidance throughout both projects and ongoing marketing programs. You’re adept at connecting the dots—keeping teams aligned, workflows organized, and goals top of mind.

You excel at keeping clients happy and well-informed, turning them into raving fans of our team, process, and the results they get from working with us. You lead with empathy, stay calm under pressure, and never lose sight of the bigger picture—even as you manage the smallest details.

Most importantly, you want to join a team of great people who are passionate about growing our company and helping our clients succeed.

Here are the key qualities we’re looking for:

Key Qualities:

• Project Ownership: You are adept and confident in managing complex timelines, dependencies, and cross-functional coordination across website builds, digital campaigns, and retainers.
• Client Relationship Management: You are skilled in building and maintaining strong client relationships, ensuring satisfaction, and uncovering growth opportunities. You naturally identify opportunities to expand accounts and evolve strategies that deepen relationships and deliver greater value over time.
• Strategic Insight: You bring strong knowledge of B2B marketing, website builds, and digital campaigns, and help shape and execute tactics that support broader business goals.
• Operational Leadership: You bring order to ambiguity with excellent planning, resource coordination, and documentation.
• Financial Acumen: You understand how to manage budgets, track profitability, and maintain the health of both fixed-scope projects and recurring MRR relationships.
• Analytical Mindset: Prioritizes accuracy, logic, problem-solving, and action in both planning and execution.
• Adaptability: You thrive in a fast-paced, client-first environment where multitasking and shifting priorities are the norm.
• Communication Skills: You excel at both verbal and written communication, with the ability to explain complex marketing concepts to clients with a variety of levels of knowledge. You can easily and comfortably facilitate client meetings, negotiate effectively, and influence project stakeholders to create win-win solutions.
• Teamwork: You thrive in a collaborative environment, effectively leading and coordinating efforts within a team. You showcase your positive attitude, effective listening skills, empathy, assertiveness, and an ongoing interest in learning.
• Leadership Qualities: You continually display honesty, integrity, and the ability to stay calm under pressure, while prioritizing and delegating with the company’s best interests top of mind.

You Will:

• Act as the primary point of contact for a portfolio of client accounts, leading the planning and execution of both project-based (e.g., websites, redesigns) and ongoing digital marketing retainers.
• Comprehend the essential dynamics, strategies, and drivers of each client’s business and help guide project strategy and deliverables to align with those goals.
• Collaborate with internal team members to develop estimates, scopes of work, proposals, and execution plans.
• Lead project kickoffs and maintain clear project documentation including timelines, goals, scope definitions, and priorities.
• Manage schedules and internal resourcing across a small, multidisciplinary team of designers, developers, marketers, writers, and contractors.
• Monitor project scope, risks, and dependencies—raising flags and coordinating change orders when needed.
• Facilitate internal and external meetings, ensuring clarity of outcomes, next steps, and documented follow-up.
• Proofread and QA copy, web, and design deliverables to ensure quality standards and requirements are being met.
• Review and track time, budgets, and invoices to ensure financial accuracy and project profitability.
• Translate feedback into actionable direction for the team, while maintaining clarity on goals and prioritization.
• Maintain and manage project tracking documentation, including notes, assets, scope changes, and internal assignments.
• Drive internal process improvements that increase clarity, efficiency, and client satisfaction.
• Proactively identify and recommend enhancements or additions within client accounts that support client goals and contribute to long-term retention and account growth; assist and/or lead client growth initiatives as applicable.

We’re a small team of expert practitioners who are multidisciplinary and often wear many hats. Other activities you might assist with, depending on your background, include:

• Assist in training clients in using their CMS installations (typically WordPress).
• Making quick edits or minor content entry tasks as part of a larger project.
• Guiding and facilitating content creation by writers and/or clients.
• Using Google Analytics, heatmap tools, and other data platforms to support marketing strategies.
• Making small CMS edits to existing client websites.
• Other related responsibilities may be assigned as needed to help the company operate efficiently.

Your skills and background:

• 3+ years in a client-facing account/project management role within a digital agency or similar environment.
• Demonstrated ability to manage both discrete web projects (e.g., redesigns) and ongoing marketing retainers with overlapping timelines.
• Experience working closely with cross-functional teams, including developers, designers, strategists, and content creators.
• Familiarity with the components of B2B marketing and web strategy, including UX, SEO, PPC, content workflows, analytics, and CMS platforms (especially WordPress).
• Skilled in quality assurance processes—able to review and validate creative, technical, and written deliverables against project requirements.
• Confident managing budgets, reviewing invoices, and tracking time for both project and retainer-based work.
• Strong communication, problem-solving, and organization skills; proactive and solutions-oriented in your daily work.
• Highly comfortable using project tracking and resourcing tools—Teamwork experience strongly preferred, but also willing to train, assuming you’ve worked with other PM software.
• Mac user with experience in Google Workspace, Microsoft Office (Adobe Creative Suite familiarity is a plus).
• Associate’s or Bachelor’s degree.

Nice-to-Have:

• Experience with HubSpot or other marketing automation tools.

Key Accountabilities:

• Lead client communication, strategy, and execution
• Manage web and digital project delivery
• Oversee digital marketing retainer workflows and ongoing marketing outputs
• Coordinate internal and external team resourcing
• Maintain project schedules, scopes, and documentation
• Track budgets, hours, and financial performance
• Ensure quality and consistency of all deliverables
• Drive process improvements and team efficiency
• Support client satisfaction and retention initiatives
• Identify and support strategic opportunities for account growth