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Emergency & Off-Hours Website Troubleshooting

During holidays and non-business hours, our support availability is limited. While we strive to uphold the highest level of service for your website, responses to issues during these times may experience delays. For critical matters requiring urgent attention, please follow the troubleshooting options below:

Troubleshooting Steps When Your Site is Down

Step 1: Clear Your cache

Follow the provided instructions to clear your browser cache.

Step 2: Site Availability Spot Check

Use the Uptrends Uptime Tool to test your site from various global locations and identify potential local outages.

Step 3: DNS Settings Check

Verify your domain’s DNS settings using this DNS checker tool. If the records below do not exist, please work with your IT team to re-add these records to the domain.

A@141.193.213.10
A@141.193.213.11
CNAMEwwwwp.wpenginepowered.com

Additional WP Engine Troubleshooting Options

These instructions below are only for websites hosted within a WP Engine account. If your website is not hosted with WP Engine, reach out to your hosting provider for support.

WP Engine Server Status

Check the WP Engine Server Status page to determine if the server hosting your site is experiencing any issues.

Contact WP Engine Support

Restore a Backup of your Website on WP Engine

What Comes Next?

  • Keep your account manager informed of any site issues during non-business hours.
  • If a backup restore resolves the issue, inform your account manager. The Windmill team will provide support during the next business day for further diagnosis and resolution.